Frequently Asked Questions

Where do you ship from?

We ship from the US & China. Expect items to be shipped separately.

Where can I track my order?

Go to the 'Tracking' section on the main menu. (top)

How long will it take to receive a tracking number?

Usually between 3-5 business days.

How much is shipping?

Shipping is completely free to ALL customers!

Where is your company located?

We are located in the United States.

What currency are orders processed in?

We process all of our orders in USD. You are be able to change what currency you would like to view the store in near the top right.

Do I get an email containing my receipt/confirmation number?

All customers should receive an email with their order number within 24 hours. Contact us if you do not.

How can I contact you?

Either go to the 'Support' page under 'Support + Info' on the main menu (top) or email simplyelegant.biz@gmail.com or even call +1 (612) 508-8395!

Is your checkout REALLY safe and secure like you say?

Absolutely! We use 100% Secure SSL Checkouts!

Do you sell personal information such as emails and addresses?

Absolutely not! Your information is kept entirely between the merchant and the customer.

If need be, who pays for customs?

Most countries will not make you have to pay customs, but it depends where you are and if you order more than one of that product. If customs needs to be paid, that is done by the customer.